For any queries: contact@velvixs.com

Velvixs Privacy Policy

Last updated: [14/September/2024]

At Velvixs, We take your privacy seriously and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website, velvixs.com. By using our site, you agree to the terms outlined in this policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you consent to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree with these terms, please refrain from using or accessing our Services.

Changes to This Privacy Policy

We may change this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, with the “Last updated” date amended.

Why We Collect Your Personal Information

We collect your personal information to make your experience with Velvixs better and more convenient. Here’s why we need it:

  • To Process Orders: We use your information to handle your orders, including payment, shipping, and delivery.
  • To Communicate with You: Your contact details help us keep you informed about your order status, answer your questions, and share important updates.
  • To Improve Our Service: Knowing how you use our site helps us make improvements, offer better products, and create a more user-friendly experience.
  • For Personalization: We use your information to suggest products and offers that match your interests and preferences.
  • For Security: Collecting certain information helps us protect you and our website from fraud or security threats.

We value your privacy and only use your personal information when it’s necessary to provide a better shopping experience.

How We Collect Your Personal Information

We collect your personal information when:

  • You place an order
  • Register for an account
  • Contact us through our website
  • We may collect personal information such as your name, email address, shipping address, phone number, and payment information.

How We Use Your Personal Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your order status, new products, or promotions.
  • Improve our website and the user experience.
  • Personalize your shopping experience by tailoring content and product recommendations.
  • Ensure the security of our website and prevent fraud.

How We Protect Your Information

We care about your privacy and use security measures to keep your personal information safe. This includes secure payment systems, SSL encryption, and limiting who can access your data. However, please remember that no internet data is 100% safe, and we cannot guarantee full protection of your information.

Information We Collect Directly from You

The information you share with us through our Services may include:

  • Basic contact details like your name, address, phone number, and email.
  • Order details such as your name, billing address, shipping address, payment information, email, and phone number.
  • Account details including your username, password, and security questions.
  • Shopping details like the items you look at, add to your cart, or put on your wishlist.
  • Customer support information, which is anything you choose to share when you contact us, such as messages sent through the Services.

Some parts of our Services may ask you to provide this information. If you choose not to, you might not be able to use or access certain features.

Information We Collect through Cookies

Velvixs uses “Cookies“, pixels and similar tracking technologies to enhance your browsing experience. We also automatically collect some information about how you use our Services, called “Usage Data.” Usage Data can include details like how you access and use our site and account, the device and browser you’re using, your network connection, your IP address, and other information about how you interact with our Services.

Information We Obtain from Third Parties

We may also get information about you from third parties, including companies that collect information for us, like:

  • Service Providers: Companies that help run our website, like WordPress.
  • Payment Processors: Companies that handle your payments (such as your bank or credit card information and billing address) to complete your orders and provide the products or services you’ve requested.

When you visit our website, open or click on our emails, or use our services or ads, we or the third parties we work with may automatically collect information using tools like cookies, pixels and other similar technologies.

Any information we get from third parties will be handled according to this Privacy Policy.

Information We Share With Third-Party Services

We may share your information with trusted third-party service providers, such as payment processors and shipping partners, to facilitate transactions and deliveries. These providers are required to protect your information and not use it for other purposes.

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to operate our business or comply with the law.

User Generated Content

Our website lets you post product reviews and other content. If you choose to share content in any public area, it will be visible to everyone and anyone can access it.

We don’t control who can see the information you decide to share publicly, and we can’t guarantee that others will protect your privacy or keep the information secure. We are not responsible for the privacy, security, or how this public information is used by others, including any information you share with or receive from third parties.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to make any changes or request removal of your information, please contact us at contact@velvixs.com. We will respond promptly to any inquiries or requests.

Children’s Privacy

Our website is not intended for children under the age of 15, and we do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately via contact@velvixs.com.

Complaints

If you have any concerns about how we handle your personal information, please reach out to us using the contact details below. If you’re not happy with our response, you may have the right to ask us to reconsider, or you can file a complaint with your local data protection authority, depending on where you live.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at: contact@velvixs.com

Contact Information

Trade Name: Velvixs

Business Number:

Support: 24/7

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Business Email: contact@velvixs.com

Business Address: 3444 Main Highway Suite #4, Miami Florida 33133, United States

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping